1. Information We Collect
MarketBot collects and processes the following information:
- Discord User Data: User ID, username, and server membership information required for bot functionality
- Transaction Data: Order details, payment information, and purchase history for order processing
- Server Data: Server ID, channel information, and configuration settings
- Usage Data: Command usage statistics and bot interaction logs for service improvement
2. How We Use Your Information
We use collected information to:
- Process orders and manage digital product sales
- Provide customer support and handle disputes
- Generate analytics and reports for server administrators
- Improve bot functionality and user experience
- Comply with legal obligations and prevent fraud
3. Data Storage and Security
Your information is:
- Stored securely in encrypted databases with access controls
- Protected using industry-standard security measures
- Regularly backed up to prevent data loss
- Retained only as long as necessary for service provision
4. Data Sharing
We do not sell, trade, or transfer your personal information to third parties except:
- When required by law or legal process
- To prevent fraud or protect user safety
- With your explicit consent
- With payment processors for transaction handling
5. Your Rights
You have the right to:
- Access your personal data stored by MarketBot
- Request correction of inaccurate information
- Request deletion of your data (subject to legal requirements)
- Opt out of data collection by removing the bot from your server
6. Data Retention
We retain your information for:
- Active orders: Until order completion and support period expires
- Transaction records: As required by law (typically 7 years)
- Usage logs: 90 days for service improvement
- Server settings: Until bot is removed from server
7. Children's Privacy
MarketBot is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Users
By using MarketBot, users outside the United States consent to the transfer and processing of their information in the United States, where data protection laws may differ from those in your jurisdiction.
9. Changes to Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be announced through:
- Updates to this webpage with revision date
- Notifications in participating Discord servers
- Email notifications to server administrators (if applicable)
10. Contact Information
For privacy-related questions or requests, contact us:
- Through Discord support ticket system in your server
- Via the /report_bug command for privacy concerns
- Email: support@getmarketbot.store
- Discord Support: Join Support Server
11. Discord Platform Integration
MarketBot operates within Discord's platform and is subject to Discord's Terms of Service and Privacy Policy. We recommend reviewing Discord's policies as they govern the underlying platform services.
12. Automated Processing
MarketBot uses automated systems for:
- Order processing and digital product delivery
- Fraud detection and security monitoring
- Analytics generation and reporting
- Customer support ticket routing
Questions about this Privacy Policy?
Use the /openticket command in your Discord server or join our support server for assistance.